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Frequently asked questions
The usual questions.
If yours isn’t here, write to us and we’ll answer it. Then we’ll add it to this page.
Before starting
What does it cost?
It depends what you need, so we don’t put invented prices on the website. Tell us what you want and we’ll give you a fixed written quote, no commitment.
Do I have to pay to see something?
No. We show you a demo, a link or a render before you pay anything.
What if I see it and don’t like it?
It doesn’t go ahead and you don’t pay. That’s why we show it first.
Do you work outside Alicante?
Yes. Software and digital menus are done remotely without a problem. Parts we ship worldwide, with shipping paid by the buyer.
Digital menu
Do my customers have to download an app?
No. They open the phone camera, scan the code and the menu opens in the browser.
Does it do ordering or payments?
No. It’s just the menu. If you ever want more we can talk, but what we sell is the menu.
What happens if I change a price?
You send us the change and we update it. The QR code stays the same, so the holders never need replacing.
Can I still have paper menus?
Of course. Plenty of places have both. The digital one saves reprinting every time something changes.
How many languages?
As many as you need. Usually Spanish and English, plus French or German in a tourist area.
Making and plaques
What can you make?
Custom parts, spares nobody sells any more, prototypes, signage, displays and holders. If we’re not sure, we tell you before charging.
Can I see the part first?
Yes. We send you a preview and nothing is made without your approval.
What if it arrives with a defect?
If it’s a manufacturing defect, we remake it at no cost.
How long does it take?
3 to 7 days from your approval. If it will take longer, we say so beforehand.
Payment and delivery
When do I pay?
Once you’ve seen the work and approved it. Nothing before that.
Do you invoice?
Yes. If you need particular details for your accounts, tell us when ordering.
How does the order arrive?
Around Alicante we bring it to you or you collect it, free. Further away, by courier, with shipping paid by the buyer.
Tell us what you need.
We’ll say whether we can do it, what it would cost and how long it would take. No commitment.